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Experiential

ING Direct: PayeTonAttente


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To promote the operation PayeTonAttente (Pay your wait) wherein ING offered to pay clients calling customer service for their hold time, and a Twitter contest that reimbursed tweeters complaining about wait time using the hashtag #PayeTonAttente, Rosapark released a film of a hidden camera operation. During the operation, Rosapark staked out a gas station and asked customers to pay a tax for waiting, just to show how ridiculous it is that companies in France make callers pay for customer service calls, especially when they're on hold.
Credits Other credits

Media Agency: Carat

Co-founders (Rosapark): Jean-Patrick Chiquiar; Gilles Fichteberg, Jean-François Sacco

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