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BMW: Virtual Viewer
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BMW are launching the car brand’s first augmented reality tool in the UK, the BMW Virtual Viewer. During the pandemic, BMW showrooms across the UK have had to close for the first time in history. So BMW wanted to create a new way for potential customers to explore the BMW range, select and customise a model, and challenge misconceptions around BMW Plug-in Hybrids (PHEVs). The BMW Virtual Viewer is the result, a step change in the digitisation of the customer experience. It’s completely accessible, anyone can enjoy the viewer via a mobile web browser, with no need to download any app. Users can instantly place a new BMW PHEV X5, X1 or 3 Series Touring anywhere in their home (or driveway/garage) and see what it would look like at real size. They can customise the car, picking a colour, choosing the alloys, and tweaking the interior. They can play with the car, opening the doors, turning the lights on, even playing the radio. Users can also discover the inner workings in X-Ray view and see how a PHEV switches between petrol and electric mode. The BMW Virtual Viewer is the first experience of its kind to offer hands-free voice navigation. Simply by talking to the BMW chatbot users can explore every aspect of the experience, ask questions about the PHEV range or electric/hybrid driving, and put themselves to the test with a few playful quizzes. It’s almost like the voice-activated BMW Intelligent Personal Assistant in a real BMW. This first iteration of the BMW Virtual Viewer focusses on PHEV models, to support the wider campaign developed by FCB Inferno, and the platform will be updated with new models in line with new launches.
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